Support

Something not working, or a question about your account? Write to us and we will help.

Contact us

Email support@vocnu.com. Tell us the email address of your Vocnu account, the name of the job or file, and what went wrong; a screenshot helps. We usually reply within two working days.

Common questions

• Credits and refunds: a job that fails or that you cancel gives back all of its credits automatically. How refunds of payments work is in the Refund Policy.
• Deleting your account or data: email support@vocnu.com from the address of your account and we will delete it. What we keep and for how long is in the Privacy Policy.
• ChatGPT and other AI assistants: an assistant you connect to Vocnu gets only the access you allow on Vocnu's consent page. It never sees your password or payment details and cannot buy credits. You can disconnect it at any time in the app, under Settings, API & MCP.

More help

Many answers are in the FAQ. Your use of Vocnu is covered by the Terms of Service and the Privacy Policy.

Vocnu is operated by JAD Tech MB, Linkmenų g. 19-123, LT-08217 Vilnius, Lithuania (306053201).