Terms of Service

These terms govern your use of Vocnu: the website at vocnu.com and the app at app.vocnu.com (together, the "Service"). Vocnu is operated by JAD Tech MB, Linkmenų g. 19-123, LT-08217 Vilnius, Lithuania (306053201) ("we", "us"). By creating an account or using the Service, you agree to these terms.

1. The Service

Vocnu turns video and audio you provide into translated subtitles, an AI-generated voice-over and related files. You can upload files or submit links to videos hosted elsewhere, such as YouTube. Results are produced automatically by machine learning systems.

2. Your account

• You need an account to use the Service. You must be at least 16 years old, or older if your country sets a higher age for using online services without parental consent.
• Keep access to your email and sign-in methods secure. You are responsible for activity in your account.
• Give accurate information and keep your email address up to date. We use it for sign-in links and important notices.

3. Credits and payments

• The Service is paid for with prepaid credits. The price of a job in credits is shown before it starts and depends on the length of the media and the outputs you choose.
• Credits are reserved when a job starts, charged when it completes, and returned automatically if it fails.
• Credits have no cash value, cannot be transferred or exchanged, and do not expire while your account exists. Free credits are a promotional bonus and may be withdrawn if they are abused.
• We may change credit prices or the number of credits charged per minute. Changes apply to packs bought and jobs started after the change is published.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Purchases are also subject to Paddle's buyer terms, which Paddle shows at checkout. Prices exclude taxes; Paddle adds any tax that applies.

4. Refunds

Our Refund Policy explains how to get a refund. Nothing in these terms limits the rights you have as a consumer under the law of your country.

5. Your content

• You keep all rights to the media you submit and to the files we produce from it, subject to the rights of others.
• You give us a limited license to store, copy, transcribe, translate, create speech for and otherwise process your content only to provide the Service to you, including through the providers listed in our Privacy Policy.
• You confirm that you own your content, or have every permission needed to process, translate and adapt it in this way. This also applies to links you submit.
• We delete uploaded media after 7 days and generated files after 30 days. Keep your own copies.

6. Acceptable use

You must follow our Acceptable Use & Copyright Policy. We may refuse, stop or remove jobs and suspend accounts that break it.

7. Quality of results

Speech recognition, translation and synthetic voices can make mistakes, including wrong words, timing or tone. Review the results before you publish them. The voices in the Service are stock AI voices and do not imitate the people in your content.

8. Availability and changes

We work to keep the Service available but do not promise that it will be uninterrupted or free of errors. Other sites, including YouTube, may block or limit downloads; if a link cannot be processed, the job stops without charge and you can upload the file instead. We may change or discontinue features. If we close the Service, we will give at least 30 days' notice and refund purchased credits you have not used.

9. Liability

To the extent the law allows, the Service is provided "as is" and our total liability for any claim relating to it is limited to the amount you paid in the 12 months before the claim. We are not liable for indirect or consequential losses, or for the loss of files you could have kept by downloading your results. Nothing in these terms excludes liability that cannot be excluded by law, such as liability for fraud or for death or personal injury caused by negligence.

10. Ending your account

You can stop using the Service at any time and ask us to delete your account. We may suspend or close accounts that break these terms or the law. When an account is closed, unused free credits are lost and unused purchased credits are handled under the Refund Policy.

11. Changes to these terms

We may update these terms. If a change is significant, we will tell you by email or in the app before it takes effect. If you keep using the Service after that, the new terms apply.

12. Law and disputes

These terms are governed by the laws of the Republic of Lithuania, and the courts of Lithuania have jurisdiction. If you are a consumer, you can also bring proceedings in the courts of the country where you live, and you keep the protection of its mandatory consumer laws.

13. Contact

Questions about these terms: support@vocnu.com.